FAQs

What will appear on my credit card statement?

XGEN, LLC or something similar will show on your credit card statement after your purchase has been processed.

Can I make a special order for an item that is not on your site?

In certain instances, yes. Contact us with your request and we will notify you within 24 hours of availability.

Do you have more details (i.e. descriptions) on certain items?

All the information available is detailed on each product page. In certain instances, we may be able to provide more details if needed. Please contact us for more information.

Can you tell me the status of my order?

All information on your order can be found in the emails that are sent to you after checkout.

Why didn’t I receive an email confirmation?

Email confirmations are sent to you both after your order has been placed and when it is shipped. We’ll also send you notifications via email if there are any problems with processing your order. To receive all communications we offer, you can add our email address to your contacts list to ensure delivery.

My order has not arrived yet, can you tell me the status?

Our policy is to wait 15 business days before declaring a United States order lost. We wait 30 business days for international shipments. If you are not in the United States, you should check with your local postal or customs office, as many times an order is held there. If your order has not arrived within these time frames, please contact us, and include your order date and order number in your correspondence.